If you still have connection issues, your machine will require service. Contact Brother Mobile Solutions Customer Service at 1-80 Monday through Friday, excluding holidays. If the installation still doesn't continue, try to install on a second computer to determine if the problem is with the USB ports on this computer. Try connecting to different USB ports on your computer to make sure that there is no problem with one of the computer's ports.ħ. (Click here to see how to open the Control Panel. (Windows 8 / Windows 10) Open the Control Panel. (Windows 11) Click Start > Settings > Bluetooth & devices > Printers & scanners. Make sure the USB cable is connected securely to the Brother device.ĥ. STEP 3: Check the printer driver settings. If you're using a USB hub or docking station, disconnect the cable from the hub or docking station and connect it directly to the computer.Ĥ. If it does not, then replace the cable with one that does meet these requirements: Make sure the USB cable meets the recommended specifications and connections listed below.
Check your machine for any error lights and troubleshoot to clear the issue indicated.ģ. Make sure that your machine is turned on.Ģ.
